At EBOTAN, we are committed to your privacy. This policy describes the information we collect, how we use it, and your rights regarding your personal information

By using our website or mobile application or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy. Please remember that your use of the Website is also subject to our Terms of Use.

Categories & Types of Information We Collect

Identifiers : first and last name, email address, mailing address, ZIP code, phone number

Geolocation Data : general location based on IP address.

Note that collection of precise geolocation data may be deemed “sensitive” under certain U.S. state privacy laws

Financial Information : credit card, debit card and bank account information

Internet or Other Electronic Network Activity Information : IP address, user agent, and activity on and interaction with our Website.

Commercial Information : information about products or services you purchased, or considered buying, from us.

Sources of Information We Collect :

You : we collect identifiers, like contact and shipping information; demographic information; financial information, like payment information; commercial information.

Third Parties and Service Providers : we collect identifiers, such as contact information, as well as demographic information.

Passive/Technical Collection : we collect internet or other electronic activity, such as your interactions with our Website, using technologies such as cookies and from certain service providers, as well as using tools such as Google Analytics (You can learn more about how they use data, and how you can control it, by Google’s Privacy Policy).

How We Use Your Information

We may use your information in the following ways :

To facilitate your purchases : we may use identifying, financial, and commercial information to process your order and payment, connect that order to your account, ship the order, and communicate with you about the purchase via phone, text, email.

To send you promotional communications : we may use your identifying and commercial information to contact you by email, via newsletter to inform you about products, services, and promotions that we think will be of interest to you.

To improve our services, offerings, and customer relations : we use your internet or other electronic network activity information to understand how our services are used, including how you interact with our Website and advertising, in order to make improvements to our Website.

In connection with your account : there are certain scenarios in which orders you place while not logged into your online account will be visible in your account order history; in particular, online orders placed as a guest, orders placed with the call center, will be visible in your online account order history if an email address provided during the transaction matches the email address associated with the online account, or if you paid using a credit card that is a saved payment method in the online account

For analytics : we use your identifying information, internet or other electronic network activity, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.

For legal and fraud prevention purposes : we may use your information to comply with our legal obligations, protect your rights, our rights, and others’ rights, and prevent fraud and abuse.

How We Share Or Disclose Your Information

We may share or disclose your information in the following ways :

Prevent fraud and abuse : we review transactions internally on a regular basis to identify potential concerns, and we partner with select outside companies to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses, and other types of malware do not interfere with our ability to provide the best possible products, value, and services to you and to our other valued customers.

Protect your rights : we will share information in an emergency or to protect the safety of any person and if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

Protect our rights and comply with our legal obligations : we cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical, or legally actionable activity; or to comply with the law.

Your Rights Regarding Your Personal Information

Opt-out : You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at via email to be removed from our mailing list.

Access : You may access the personal information we have about you by submitting a request via email.

Amend : You may contact us via email to amend or update your personal information.

Forget : In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request via email. Please note that we may need to retain certain information for record keeping purposes or to complete transactions, or when required by law.

How Long We Keep Your Information

We maintain an internal data retention policy, which reflects retention schedules that are reasonably necessary and proportionate to achieve the purposes for which data was collected. We will dispose of data in accordance with that policy. Note that we may need to keep information longer in certain circumstances, such as when it is required for legal compliance.

Notice of Financial Incentive

In some instances, we may offer a discount or an opportunity to win something of value in exchange for the collection of your personal information. For example, we may offer a discount promotional code or coupon if you provide us with your cell phone number, email address or mailing address for marketing communications; an opportunity to win a prize if you provide your email address as part of a sweepstakes entry; or rewards dollars to customers who use our private label credit cards. The details of each program are contained in the program offering.

These offerings may be considered financial incentives, and they are reasonably related to the value of the information you provide. The precise value of the data will vary depending on certain factors, including the internal resources required to collect and maintain information. The category of personal information implicated by financial incentives are identifiers, and more specifically, contact information.

Protecting Children’s Privacy

We adhere to a strict privacy code regarding children’s information. As part of that code, we do not knowingly collect or accept personal information from any child under the age of 16 without explicit parental consent. If we are made aware that we have unknowingly received personal information from a child under 16 without parental consent, we will immediately remove all of that child’s personal information from our records. California users under the age of 18 may request the removal of their content or information publicly posted on the Website by emailing us at the appropriate brand’s customer service email address identified below.

Social Media & User Generated Content

We engage with customers on various social media platforms like Facebook, Twitter, LinkedIn, Pinterest, and Instagram. If you contact us on one of these platforms, or through a link on our website (including link equivalents like Instagram’s Embed Code), your communications are governed by this policy and the policy of the relevant social media platform.

Dispute Resolution, Arbitration Agreement & Waiver of Certain Rights

We are committed to resolve complaints about your privacy and our collection or use of your personal information. Please direct your inquiries or complaints to...

Last Updated and Effective June 10, 2023